Lender review

Newcastle Permanent Building Society

LoanCaddie Opinion

Newcastle Permanent scores very highly in terms of customer service and satisfaction. They are one of the few lenders that address complaints on online forums. You can expect this to continue given their customer ownership structure which means they are not in it to make a profit.

Facts and lender background

Newcastle Permanent is a building society with more than 115 years of experience.


Newcastle Permanent has almost $11bn in assets.

Credit Rating


Newcastle Permanent is 100% owned by its customers.


Newcastle Permanent is 80% funded by customer deposits.

Customer service
Product Review Rating

average is 2.1 / 5

Branch network

Newcastle Permanent has over 50 branches across regional NSW.

Internet banking

Internet banking is available.


Customers can withdraw cash free of charge from any of the major banks ATMs.