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Heritage Bank
LoanCaddie Opinion
Heritage Bank is a one of the smaller regional banks. It score relatively high on customer service and satisfaction.
Facts and lender background
History
Heritage Bank Limited is Australia's largest mutual bank. Its head office is located in Toowoomba, Queensland. A historical brand of the bank is the Toowoomba Permanent Building Society. Heritage Building Society was formed in 1981 by the merger of Toowoomba Permanent Building Society (est. 1875) and the Darling Downs Building Society (est. 1897). In 2011 the organisation changed its name to Heritage Bank.
Size
Heritage Bank has assets of $9.5bn
Credit Rating
Heritage Bank is rated Baa1 by Moodys. The Australian Government's guarantee on deposits under the Financial Claims Scheme applies to deposits held with Heritage Bank.
Ownership
Heritage Bank is a mutual organisation where it is owned by its members, not by shareholders
Funding
Heritage Bank is almost entirely funded by retail deposits.
Customer service
Product Review Rating
average is 2.1 / 5
Branch network
The bank has over 60 branches in southern Queensland. The bank's customer contact centre is also based in Toowoomba, Queensland and operates 24 hours a day, 7 days a week. You are able to transact at more than 3,200 Australia Post outlets that display the Bank@Post sign. This provides you with real-time deposits and the ability to draw cash.
Internet banking
Internet banking is available.
ATM/EFTPOS
Customers can withdraw cash free of charge from any of the major banks ATMs.